Cancellation Policy

Cancelling or rearranging a lesson

Please give at least 24 hours’ notice if you need to cancel or rearrange a confirmed lesson.

• 24 hours or more: the lesson can normally be rearranged and the payment carried forward.
• Less than 24 hours or a no-show: a charge may be made up to the value of the booked lesson where the reserved time cannot reasonably be filled. Any charge will reflect the actual loss and will not be a penalty.
• If the slot is filled, or the actual loss is lower, the charge will be reduced accordingly.
• Exceptional circumstances will be considered fairly.

If L Stars cancels or either of us is late

If I cancel, you will not pay for tuition not supplied; the payment will be rearranged or refunded. If you arrive late, the lesson will normally still finish at the agreed time. If I arrive late, I will make up the time where practical or provide a suitable credit or refund.

Prepaid blocks & refunds

A block buys a set amount of tuition in advance. Lessons are deducted as they are supplied, and the normal 24-hour cancellation policy applies to appointments booked from a block.

If you decide to stop lessons, you can request a refund of unused prepaid tuition. The calculation will be:

• the amount originally paid for the block;
• less the value of lessons already supplied, calculated at the standard pay-as-you-go rate that applied when the block was purchased;
• less any reasonable direct loss L Stars is legally entitled to recover from a cancellation where that loss could not reasonably be avoided. The same loss will not be deducted twice.

Driving Test Package

The 24-hour cancellation policy also applies to the Driving Test Package. The DVSA practical-test fee is separate from the L Stars package charge, and DVSA’s own cancellation rules apply to the test booking itself.

A DVSA test booking does not automatically guarantee use of the L Stars car; vehicle use remains subject to the conditions in the Terms of Business.

Bookings made by phone, WhatsApp or online

Where the statutory 14-day cancellation right applies to the overall contract, that right is separate from the 24-hour policy for an individual lesson appointment.

If you ask L Stars to begin providing tuition during the 14-day period, you expressly request the service to start before that period has ended. If you later exercise a statutory right to cancel after tuition has started, you may have to pay a proportionate amount for services already supplied.

Full booking terms

This Cancellation Policy forms part of the L Stars Terms of Business. Nothing in this policy removes or restricts your rights under consumer law.